We offer a wide range of online and in-person workshops that develop both inter-personal skills as well as strategy, sales and marketing skills.
We recognise that as we emerge from the challenges of Covid-19 that learning and development is a key way to attract, engage, energise and develop your teams, so if you would like us to run one of these workshops just for your team or organisation, we can do that. Just contact us and we’ll be happy to help you put together a dedicated and engaging workshop. A selection of some of our most popular workshops are detailed below.
Managing Difficult Conversations
Are you delaying having a tough discussion with somebody? If you are, you’ll be interested to know that there is one thing in life that is worse than having a tough discussion. Not having one!
The willingness and ability to tackle difficult discussions will help set you apart both personally and professionally. In this online workshop you will learn:
What a difficult conversation is and when they are needed
How to plan and structure your difficult conversation
How to actively listen
Understand how to use powerful questions
Learn and practice a discussion model that you can use in your own difficult discussions
Red Teams
The purpose of using red teams is to overcome common biases that impair and influence our ability to think critically about your customers or accounts. Within a sales team, the inability to be objective and decisive negatively influences problem solving, account planning and negotiation preparation for key or major customers. Using red teaming approaches and tools this workshop will help you:
Understand what red teams are and how they are used
Learn how to ‘red team’ your account strategy, think like a competitor, prepare for ‘surprise attacks’
Learn a range of tools you can use in your own red team
Gain fresh perspectives
The Power of Questions
The use of questions will help you uncover detailed information or hidden needs, explore customer’s points of value, explore meanings and even help you to manage and structure difficult discussions.
During this 90 minute online workshop we will help you:
Understand the power of questions
Learn about the many different types of questions that you can use (and should not use)
The art of listening
How to sequence your questions
How to use questions to collaborate and influence
Working with Emotional Intelligence (EQ) + tips and tricks
In these difficult times the ability to understand and manage your emotions and relationships with other people is potential more important than ever. The World Economic Forum lists Emotional Intelligence (EQ) as one the key skills we require for the future of work in 2025.
In this 90 minute online workshop you will learn:
What EQ is and what EQ is not
Understand the four skills of EQ
Examples of best and worst practice emotional intelligence
Learn a series of tips and tricks to develop your own EQ
Develop your own EQ improvement plan
Understanding and Working with Introverts
It is estimated that between 16% and 50% of the world’s population are Introverts (Psychology Today 2012) so this workshop is designed to help both Introverts and Extroverts understand each other and for Introverts to begin to embrace their unique set of skills.
During this workshop we will:
Help you understand Introversion and Extroversion
Learn the ‘golden rules’ for working with Extroverts and Introverts
Understand the different types of Introverts
Learn how to develop your own ‘user manual’
How to deal with speaking anxiety
Learn facilitation techniques to engage both Introverts and Extroverts
Design Thinking and Customer Journey Mapping
An introduction to Design Thinking and customer journey mapping
Design Thinking has been used by organisations to identify unmet needs, uncover customer frustrations, understand customer touch points and use rapid prototyping to develop new products and services. During this two hour online workshop we will introduce you to:
What Design Thinking is
Best practice examples of Design Thinking
Tools and templates to use
How to undertake customer journey mapping
Learn how to identify opportunities
Rapid prototyping
How to prioritise projects
During this workshop you will also receive:
A toolkit of templates and processes that you can use in your own Design Thinking work
Value Selling and Value Propositions
During the B2B sales process the average number of people involved in the purchasing decision is 6.8. Two years ago it was 5.4 people (Harvard Business Review April 2017) so as the number of decision makers and influencers grows and impacts your sales process you need to be able to demonstrate and sell value at all levels of a customer.
During this 90 minute online workshop you will:
Learn the building blocks of a value proposition
Learn how to uncover hidden needs and points of value
Identify points of value - both personal and business
Determine and calculate value
Understand how to demonstrate and sell value
Working with Cultural Intelligence (CQ)
“The number one predictor of success in today’s borderless world is not your IQ , not your resume and not even your expertise, it’s your Cultural Intelligence (CQ )” (David Livermore, The Cultural Intelligence Difference).
Cultural Intelligence is the ability to function and work effectively across culturally diverse situations in our globalised world. This workshop is designed to introduce you to cultural intelligence, understand why it is important, learn about the four capabilities CQ , share how a broad range of companies today are using CQ and develop an individual action plan to enhance CQ . We will do this through best and worst practice examples, group discussions and reflection, videos and presentation slides for the key concepts of CQ .